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GroupWise Troubleshooting Tips
Having answers to the following questions will help when troubleshooting
your Groupwise problem.
- Is there an error message and if so what is it?
Check for common error codes under the Support section on the menu.
- When did problem start?
Was any software or hardware installed on workstation? Has any work
been done recently on your machine?
- Do other applications work?
Try to Telnet or open a web browser as these also use TCP/IP.
- Has it ever worked on this workstation?
New employee or workstation perhaps?
- Is the problem user specific?
Can someone else log into GroupWise from same workstation?
- Can you duplicate problem?
Is error random or can it be duplicated on demand?
- Does it happen to other people in your area?
If yes, it's not a workstation issue. Possibly a network or server
problem.
- What is the GroupWise version?
In GroupWise go to HELP, ABOUT GROUPWISE to get version number.
- What is the operating system and patche level?
Select START, SETTINGS, CONTROL PANEL, SYSTEM. General Tab will
indicate what OS and version is on the workstation.
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