Groupwise Archive
Archive Errors
D10f, C022, C067 are all usually archive related issues. Follow
the steps outlined below to rebuild your archive.
Archive FAQ's
- Messages are archived after 30 days.
- Appointments are archived after 90 days.
- Archive directory is C:\data\messages\ofxxxarc where "xxx"
represents the users FID (File ID) number.
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The FID number can be obtained by
selecting HELP/ABOUT GROUPWISE, and making note of the three
digits within parenthesis next to the username. |
Rebuilding Archive
Try this if messages in Mailbox are over 30 days old and/or user
can not open archive
Rebuild the archive by holding down the CNTL + SHIFT key and then
selecting OPEN ARCHIVE. You will be prompted to rebuild the mailbox,
select YES. If archive will still not open, contact the Help Desk
at x87600. If the rebuild is successful, exit GW and restart.
Messages (over 30 days old) should start archiving within a few
minutes.
It is also possible that the oldest message in the mailbox (or
folders) is hanging the archive process. Try archiving the oldest
message manually by highlighting it and selecting ACTIONS, ARCHIVE.
If it does not archive, this is the source of your problem. Delete
the message, exit GW5 and restart. The remaining messages (over
30 days old) should start archiving within a few minutes.
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Running GWCHECK Utility
GroupWise Check can be used to fix problems with the GroupWise
database. You should back up the archive directory prior to
using this utility.
You will find the GWCHECK Utility on the Mednet Menu. Only
Client Services Techs will have access to this utility.
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Cannot find
previously archived messages.
Some users may have multiple archive directories. To combine
them, unarchive everything in the smaller of the two archives,
reset the archive path to the directory you wish to keep and
let the messages rearchive themselves.
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|  NOTE: Select
NO when prompted "Do you want to move the contents of
your existing archive?" If you select Yes, the existing
archive will be overwritten.
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Sent Items folder
Sent Items folder will not display in archive folder as a default.
You must create the folder manually by following these steps:
1. Right Click on your Name in Groupwise located at the root of
all your email folders on the left side of the screen.
2. Select New Folder
3. Select "Find Results Folder" option, "Predefined
find results" option, and then "Sent Items"
4. Select UP and DOWN button to place your folder where you want
it.
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