GroupWise Mobile Server
Windows Mobile configuration adjustments
Do not use Novell's PDA Connect
software once you have setup your mobile device for use with GroupWise
Mobile Server. Doing so will cause duplicate message/appointment/task
items in your active account. You should uninstall
the PDA Connect software from Add/Remove programs in Control Panel
Installation Process
On the device go to http://gms.swmed.edu/install
- The server will determine what client will need to be installed
based on your mobile device’s operating system. Select the
link Install Software: Windows Mobile
- At the Download the SyncClient.cab file screen.
- Select Open file after download.
- Click YES. The download/install process may take up to 10
minutes and your phone will be unavailable to receive or sends
calls. Text messaging is still enabled, if you receive an
incoming messaging during the download, the may get corrupted
- SyncClient.cab screen.
- This program is from an unknown publisher. You should install
it only if you trust its publisher. Do you want to continue?
- Click Yes
- Software must be installed in application/system memory for
auto synchronization to occur. If you have
a memory card in your mobile device and install the software to
the card, automatic synchronization will
not take place. Device will automatically restart
when the install has finished.
- Intellisync program will open and start the first synchronization.
For a detailed view of the synchronization process you can select
the animated Green Circular Arrow in bottom right corner of screen.
- An Intellisync Mobile Suite popup window will appear with your
user name.
- Input your password within 30 seconds.
- REFRESH –
will delete the calendar items on the mobile device and replace
it with GroupWise data.
- MERGE –
will combine appointments on the mobile device and GroupWise appointments.
- CANCEL –
If you do not want your calendar to sync to the mobile device.
This will stop the initial synchronization. Go to Settings in
the Intellisync App Program> What to Sync> Uncheck Calendar
and/or any other items that you do not want synchronized to the
mobile device.
Recommendations:
Amount of Data Needed.
The more data and the amount of time it is kept on your device should be as short as possible to prevent syncing issues with the mobile server.
- The number of days to keep email synced to the device.
- The number of emails synced to the device.
- The number of folders, email size synced to the device
- The number & length appointments synced to the device.
- The number of contacts synced to the device. (Do Not Sync Frequent Contacts Address Book)
You should not sync every folder in your mailbox or every address book that you have. Tthe Directory Address book is installed on device. This will search all GroupWise email addresses in the GroupWise system
Network Push
We have discovered that the Network Push
will cause your battery to drain faster because it holds an open
connect to the GroupWise Mobile Server. We recommend that you turn
off Network Push:
- Go to Programs> Intellisync> Settings> When to Sync> Advanced> Uncheck
- Use network push
- Use SMS push
Memory Storage
By changing the number of days you keep items on the mobile device
you can free up memory on the device. Remember that the items will
remain in your active GroupWise account on the server, you are only
removing them from the mobile device to free up memory storage on
your device.
- Go to Programs> Intellisync> Menu> Sync> Settings>
Device Cleanup
- Change the Device Cleanup from 7 days to 2 days
- Go to Programs> Intellisync> Menu> SyncXpress> Settings>
Device Cleanup
- Change the Device Cleanup from 7 days to 2 days
Web Adjustments
You can also adjust the items that are synchronized with your mobile
device. Go to the web site for the GroupWise
Moblie Server. Login with your UT Southwestern GroupWise user
id and password.
At the main window you will see your device listed. Below the
device are several buttons you can use to configure your push from
the server.
- Pick Contacts to Sync - Here you
pick the book(s) you want to synchronize with your mobile device. Do Not sync Frequent Contacts
- Push Settings - Here you can pick
what items you want to sync or not sync with your mobile device.
- Mailbox (inbox), Sent Items, Drafts, Calendar, Tasks
- Update Software - Download updated
software to your mobile device.
- View Activity Log - Log of your
activity
Push Settings
By default all items types are selected (Email, Contacts, Notes,
Calendar and Tasks). You can reduce the amount of information downloaded
to your mobile device by deselecting the items you do not wish to
received on your mobile device. You can also choose between Weekdays
only and Everyday and set a start and stop time for when your new
items will be updated between mobile device and active account.
The default setting for items to push to your mobile device are
all unread messages that are sent to you specifically, also emails
that are marked High Priority or Urgent, and meeting request. You
can choose to push:
- All emails
- Only emails from a specific sender (host or specific email address)
- Only emails with a specific subject
- or emails that do not have a specific subject
Pick Folders to Sync
When you select this option a list of all your existing folders
will be displayed. You can choose to download from all or just a
select few of the folders. An example would be a folder that contains
communications with a supervisor. You can create a rule in GroupWise
to automatically move new items from a specified user into this
folder and than have those messages pushed to your mobile device.
Troubleshooting Synchronization Problems
- If your device has stopped synchronizing – Check to make
sure in Intellisync Program> Settings> When to Sync>
Timed Interval / Push or both are selected.
- Make sure that the device has signal and can get to internet.
- Perform a Soft Reset of device. This is not turn off and back on.
- Look at the Timed Interval Setting. This setting tells the device
to make a connection every xx minutes/ x hours to sync. If it
is set to high change it to a lower setting.
- Look at the Times listed in Limit Sync to make sure the time
is in between the time sync limits.
- Make sure your battery isn’t below the disable sync if
battery is below 15%.
- Check Intellisync Program> Settings> What to Sync>
Make sure the items that you want to sync are checked. Check settings
under each item to verify a setting/size didn’t get changed.
- If still having problems, turn on network push and do a manual
sync.
- If still having problems, from any desktop pc logon to http://gwms.swmed.edu
towards bottom of page Click on Reset Account. This resets the data on the mobile server and requests new data from your GroupWise Post Office. Wait 10 minutes and see if the device automatically syncs at next scheduled interval or after 10 minutes do a manual sync from the device.
- If still having problems, Remove Intellisync Client from device, perform a soft reset of device.
- Re-install Intellisync client from http://gms.swmed.edu/install
- If still having problems, make sure any non-groupwise data is backed up. Open a Heat ticket by calling IR Call Center or send an email.
- Your device may have to be hard reset by the technician. It is the users responsibility to make sure the device has been backed up.
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